Back to The duty to report a child at risk of abuse, neglect and/ or harm

The process following a report

The practitioner making the report should be aware that once a report has been received:

What the report-maker should know following a report

At the end of any discussion with social services the practitioner making the report should be clear about:

Next steps

Where practitioners make a report by telephone, they must confirm the report in writing within 24 hours, in accordance with any locally agreed multi-agency reporting format.

If, having made the initial report in writing, the report-maker has not received an acknowledgement from social services within 7 working days, they must contact social services again.

The outcome of any discussion and the resulting decision must be recorded by the practitioner making the report.

If no action is to be taken by social services the child and family should be advised, directly or through the practitioner making the report, of any other support available. There may be a range of options available through information, advice and assistance or via Social Services & Well-being (Wales) Act 2014 ; Part 3 assessment.

Section 1 early help and intervention.

Disagreeing with the decision made by social services: resolving differences

It is the responsibility of the individual practitioner to ensure that their concerns about a child at risk of harm are taken seriously and followed through.

If a practitioner remains concerned about a child, the practitioner must inform their own line manager and the designated safeguarding person (DSP) within their agency.

If a practitioner continues to remain concerned about a child, they should bring the matter to the immediate attention of the senior manager within social services with responsibility for safeguarding in the area. in their absence the social services team manager responsible for the team who took the report must be notified.

Should the individual or their representative disagree with the actions taken by the local authority, each Regional Safeguarding Board has protocols to resolve professional differences.